Since implementing IT functionality within a limited budget can be a major concern for smaller operations, NICE Recording eXpress delivers an all-in-one, low cost call recording system on a single standard server. It offers low total cost of ownership as it can be deployed quickly and easily, maintained either locally or at a remote data center, and supports existing voice over IP (VoIP), Time Division Multiplexing (TDM) and hybrid networks in a single box.

Brochure

KEY FEATURES INCLUDE

  • Flexible and Scalable – can record up to 200 channels which can be a mixture of analog, digital, trunk and/or VoIP. With centralised administration, it can easily be upgraded if there is a need to record more than 200 channels
  • Various Recording options – allows for total recording, selective recording, based on CTI and recording on demand
  • Rapid and Easy Deployment – The system offers remote installation possibilities or it can be deployed on site in as little as half a day, drastically reducing IT personnel related costs
  • Extensive User Administration – Web-based user administration with templates for easy set up and rights application can be tailored to allow extensive administration rights to different users/groups
  • Compliance – Ensures regulatory and PCI compliance with secure recording and the highest security levels
  • Flexible Call Search – Calls can be located using a combination of criteria such as: call duration for marked calls, date and time, dialled number, channel and more
  • Easy Playback – Calls can be replayed over LAN via a web browser, and feature skip silence capabilities as well as last call replay and remarks can be added to call playback

KEY BENEFITS INCLUDE

  • Delivers cost effective call recording with the power of high-end systems
  • Reduces deployment time with easy installation processes
  • Saves time on dispute resolution
  • Complies with regulatory requirements world-wide
  • Enables local system maintenance with the option of remote data centre maintenance
  • Supports VoIP, TDM and hybrid networks in a single box
    NICE Quality eXpress can be added to improve agent performance

CONNECTIVITY

Nice CyberTech products are compatible with the following line, and PBX-types. Choose your PBX-type to see details of our standard D-channel support.

  • Voice-over-IP (VoIP)

  • Digital Parallel

  • Digital Serial

  • Trunks (E1/T1/PCM30)

  • Analogue

VoIP

Generic

  • H323/H225

  • SIP/SIP Trunk

  • VOX

Extensions (recorded from span port)

  • Alcatel-Lucent

  • Avaya

  • Cisco

  • Ericsson

  • Mitel

  • NEC-Philips

  • Nortel

  • Selta

  • Siemens

Extensions (IP Active Recording)

  • Avaya

  • Cisco

  • Mitel

  • Nortel